Upgrading a Connector Plan

Upgrading moves one connector's subscription to a higher tier — more tools and a larger monthly call allowance for that connector. Current pricing is always shown in the portal and at checkout.

Upgrades can be started by the primary owner, co-owners, or Administrators. (Administrators use the Connectors page — the Billing page itself is visible only to owners.)

Where to start an upgrade

There are two entry points:

• Connectors page — each connector card on a Free plan shows Upgrade to Pro and Upgrade to Business buttons; a Pro card shows Upgrade to Business.
• Billing page — the Upgrade button on a subscription row opens a dialog comparing the available plans, each with its price and what it includes.

The checkout flow

1. Click the upgrade button for the plan you want.
2. A secure checkout opens in a new tab, handled by Paddle (StackJack's payment provider). If this is your account's first purchase, your billing profile is created automatically as part of this step.
3. Complete payment in the checkout tab.
4. Your plan updates automatically once the payment is processed — the portal shows a confirmation that your plan will update when payment completes. This usually takes moments; refresh the page to see the new tier badge.

There is nothing to activate manually: fulfillment is driven by the payment provider confirming the transaction to StackJack.

What changes after the upgrade

• New tools appear. Tools in the new tier become available to your AI clients the next time they refresh their tool list.
• A fresh billing cycle starts. When you buy a paid plan, your billing cycle for that connector anchors to the purchase, with a reset call counter and the new plan's allowance.
• Renewals are automatic. Each successful renewal starts the next cycle and resets the call counter. Renewal dates are shown on the Billing page.

Getting Enterprise

The in-app upgrade options are Pro and Business. Enterprise (unlimited calls, full tool access, and BYOK eligibility) is arranged directly with StackJack — contact support.

Legacy website-billed subscriptions

If a connector's paid plan is still billed through the StackJack website's legacy store (WooCommerce), its upgrade buttons on the Connectors page route you to the website's checkout instead of the in-app one. Everything else works the same: complete the purchase and the plan updates automatically. (The Billing page's Upgrade dialog always uses the in-app checkout, even for website-billed subscriptions — after the new in-app subscription activates, the website one is canceled automatically.) See Legacy WooCommerce billing.

If the plan doesn't update

If you completed payment but the tier badge hasn't changed after a few minutes:

1. Refresh the Billing page.
2. Check the checkout tab for a payment failure or a pending-payment notice.
3. If payment clearly succeeded and the plan still hasn't updated, contact StackJack support — include the connector name and roughly when you paid. Support can locate and replay the purchase; you will not need to buy again.