Contact Us

Real humans, real answers, no ticket queue purgatory.

Whether you’ve got a pre-sales question, need help with your connector setup, want to report a bug, or just want to tell us how much you love (or hate) something — we’re here. No chatbots, no ticket deflection, no “have you tried turning it off and on again” auto-replies.

Email

Best for everything

Sales questions, technical support, partnership inquiries, bug reports, feature requests, or anything else. Email is our preferred channel for anything that needs a paper trail.

ceej@stackjack.io

Discord

Community & quick questions

Join the StackJack community for real-time chat, connector tips, feature discussions, and the occasional shitpost. This is where we hang out and where you’ll get the fastest casual responses.

Join the Discord →

What to Expect

Response Times

We aim to respond to emails within one business day. Discord is faster for quick questions, but email gets the thorough, documented answers. We’re a small team that actually reads every message — not a support center that triages them into oblivion.

Who You’re Talking To

You’re talking to the people who built the product. Not a tier-one agent reading from a script, not a chatbot pretending to understand your question, and definitely not someone who has never connected an MCP server in their life.

No Stupid Questions

Whether you’re wondering if StackJack works with your setup, need help understanding the difference between Pro and Business plans, or just want to know what MCP even stands for — ask. We’d rather answer a hundred basic questions than have one confused customer.

Help Us Help You

Want a faster, better answer? Include as much of the following as you can when you reach out:

// For technical issues:
Connector: HaloPSA | Autotask | CW PSA | CW Automate | NinjaRMM | CIPP | Hudu
Plan: Free | Pro | Business
Tool name: e.g. halo_list_tickets
Error message: exact text or screenshot
Claude platform: claude.ai | Claude Code | API
// For pre-sales:
PSA/RMM: which platform(s) you use
Use case: what you’re trying to accomplish

Business Information

MSP Automator Labs, LLC d/b/a StackJack.io
Email: ceej@stackjack.io
Web: stackjack.io
Discord: discord.gg/ZYtsaNUb5e