refundpolicy.
Transparency from day one. No surprises, no fine print. Every StackJack connector has a Free Tier with no time limit, Paddle is our merchant of record, and you can cancel any time with effect at the end of your billing period.
How refunds work here.
This Refund Policy supplements our Terms of Service (Section 5, Plans, Fees, and Payment, including 5(b) Free Tier, 5(g) Payment Administration, 5(h) Cancellation and Refunds, and 5(l) Legacy Subscriptions) and the Paddle Buyer Terms and Paddle Refund Policy. Capitalized terms not defined here have the meanings stated in our Terms of Service.
We are MSP Automator Labs, LLC, doing business as StackJack.io. We would rather tell you exactly how refunds work for a SaaS product before you buy than surprise you afterward.
Every single StackJack connector includes a Free Tier. No credit card, no time limit. The Free Tier has no fixed expiration, never converts into a paid Subscription on its own, and you will not be charged anything until you affirmatively purchase a Subscription. The Free Tier gives you real access to real tools against your real environment so you can verify compatibility before you pay. Once you move from the Free Tier into a paid Plan, you are doing so with full knowledge of what you are buying, and subscription fees are generally non-refundable.
There are exceptions. Some regions give you statutory withdrawal rights that cannot be waived, Paddle may issue refunds at its discretion, and applicable consumer protection law always controls. Those exceptions are described below and we respect every one of them.
Paddle is our merchant of record.
Important: Paddle governs your transaction
All StackJack purchases are processed by Paddle.com as our authorized reseller and merchant of record. Paddle is the seller of record for your purchase and administers payment processing, recurring billing, invoicing, refunds, chargebacks, and applicable transaction taxes. Your purchase transaction is legally between you and Paddle, and it is subject to the Paddle Buyer Terms and the Paddle Refund Policy. Our Terms of Service govern your access to and use of the Services themselves.
This page describes our philosophy and how the pieces fit together. Paddle’s Buyer Terms and Refund Policy describe your legal rights in the transaction, and if anything on this page conflicts with them, Paddle’s terms prevail.
Legacy WooCommerce subscriptions
Early StackJack subscriptions were purchased through our WooCommerce storefront and billed through WooPayments (Stripe). Those Legacy Subscriptions remain subject to their existing billing arrangements until they are migrated to Paddle. You can migrate yourself in the StackJack Portal under Billing → Migration, and all new purchases already go through Paddle.
The Paddle Buyer Terms and Paddle Refund Policy do not apply to transactions completed before migration. For those transactions, StackJack administers billing corrections and refund requests directly, in accordance with the refund terms in effect when the transaction occurred and applicable law. Contact us at support@stackjack.io. Following migration, all future purchase transactions are governed by Paddle’s terms as described on this page.
Non-waivable, fully respected.
Depending on where you live, statutory consumer rights may override our general approach. These rights are non-waivable, we respect them fully, and they are administered by Paddle under the Paddle Refund Policy. The summary below is provided for convenience; Paddle’s Refund Policy is the operative document.
European Union, EEA, Switzerland, and United Kingdom 14 days
Consumers have a 14-day statutory right to withdraw from a contract for digital content or digital services and receive a full refund. This applies to one-off purchases and to the first payment under a Subscription; it does not apply to subsequent renewals of that Subscription, except that for annual Subscriptions in the UK a new 14-day window opens on each annual renewal. Under Paddle’s Buyer Terms, the right to withdraw does not apply if, during the 14-day period, you started downloading, streaming, using, or benefiting from the product after acknowledging that doing so waives the withdrawal right.
Turkey and Israel 14 days
Consumers have a 14-day statutory right to withdraw from a contract for digital content or digital services and receive a full refund.
South Korea, Brazil, China, and Canada 7 days
Consumers have a 7-day unconditional right to cancel a contract for digital content or digital services after delivery and receive a full refund.
Singapore 5 days
Consumers have a 5-day unconditional right to cancel a contract for digital content or digital services after first access and receive a full refund.
All regions: discretionary and defect refunds global
Paddle may issue refunds on a discretionary basis for requests submitted within 14 days of the transaction date. Discretionary refunds are reviewed case by case and are not guaranteed. If a persistent technical issue or material defect prevents you from accessing the Services as described, you may be entitled to a refund under applicable consumer protection law; see Section 04 for how to raise it. Paddle will not issue a refund where there is evidence of fraud, refund abuse, or other manipulative behavior, and your access to the refunded Subscription ends when a refund is issued.
If we discontinue a paid Service
Separately from anything above, if StackJack discontinues a paid Service, we will refund the prepaid fees attributable to the period after discontinuation, as provided in our Terms of Service.
If local consumer protection law or Paddle’s policies give you additional or non-waivable rights beyond those described here, the highest level of rights applies. Nothing on this page limits any right that cannot be waived under applicable law.
Through Paddle, start to finish.
Because Paddle processes every transaction, refund requests are handled through Paddle’s buyer support, not by StackJack. StackJack does not issue refunds directly.
To request a refund or exercise a statutory withdrawal right:
- Use the “View receipt” or “Manage subscription” link in your transaction confirmation email, or visit paddle.net.
- Select “Request refund” and complete the form.
- If your request is approved, Paddle processes the refund to your original payment method, where possible, within 14 days of approval.
For product-specific issues, we recommend contacting support@stackjack.io or opening a ticket in the Portal first so we can try to resolve the problem directly. If we approve a product-specific refund, we notify Paddle, and Paddle processes it to your original payment method where possible. If the issue is not resolved, contact Paddle support with the details and any response you received from us.
A note on chargebacks. Paddle’s Buyer Terms ask that you contact Paddle directly before disputing a charge or raising a chargeback with your bank or card issuer. Chargebacks that Paddle reasonably believes to be fraudulent or an abuse of payment protection mechanisms may result in suspension of your access while the dispute is investigated. A refund request through Paddle is faster and cleaner for everyone, including you.
Method to the madness.
The nature of SaaS is different
A SaaS subscription gives you immediate access to the platform, the infrastructure, and the intellectual property behind it. The moment you subscribe, you have full access to MCP connector tools that took years to build, servers that are maintained around the clock, and a team that supports them. That value cannot be taken back the way a physical product can, any more than a gym can take back the workout you just completed. That is why we gave you a Free Tier to evaluate everything before you pay a cent.
Lower prices for everyone
By not proactively offering refunds beyond what the law requires, we avoid the hidden cost that liberal refund policies carry. Companies that offer them have to inflate prices, because refund losses get subsidized by the customers who don’t ask for one. We took a different approach: instead of inflated pricing, we gave you a permanent Free Tier to evaluate.
Commitment to excellence
Without refunds as a safety net, we have to earn your trust before you pay, not after. That means comprehensive documentation, crystal-clear tool descriptions, and honest answers from the team. It keeps us honest.
Every connector has a Free Tier. Use it.
The Free Tier is available on every connector, with no credit card, no time limit, and no strings. It is not a crippled demo. It includes real tools hitting your real environment, so you can verify compatibility, test your workflows, and confirm that everything works before you subscribe. If you subscribe after testing on the Free Tier, you are doing so as an informed customer who has validated the product. That is the whole reason we don’t go beyond statutory refunds.
What you’re agreeing to.
By subscribing to our Services, you acknowledge and agree that:
- Subscription fees are generally non-refundable, except where statutory withdrawal rights, Paddle’s discretionary refund policy, or applicable consumer protection law provides otherwise. Cancellation does not by itself entitle you to a refund.
- The Paddle Buyer Terms and Paddle Refund Policy govern your purchase transaction and refund rights, and our Terms of Service govern your access to and use of the Services. This page describes our approach, but Paddle’s terms take precedence over it.
- You have had the opportunity to evaluate the Services at zero cost through the Free Tier, which is available on every connector with no credit card and no time limit, and by upgrading to a paid Plan you confirm that you validated the product in your environment and are satisfied with its functionality.
Free Tier on every connector
No credit card required. No time limit. Real tools, real API calls, real results against your actual environment. This is your trial period; use it before you buy.
Pre-purchase resources
- Full tool catalogs with parameter documentation for every connector
- Comprehensive documentation
- Direct access to the team for pre-purchase questions
- Clear feature lists, tool counts, and plan limitations
- Transparent pricing with no hidden costs
Your control, your timeline.
You can cancel a Subscription at any time, no questions asked. No exit interviews, no guilt trips, no “retention specialists” trying to change your mind.
What happens when you cancel
- Cancellation takes effect at the end of your current billing period.
- You keep full access to all features and tools until that date.
- Future billing stops. You will not be charged a subsequent renewal.
- Partial refunds for unused time are not issued unless required by applicable law.
Cancel through Paddle’s Buyer Portal using the link in your Subscription confirmation email, or by visiting paddle.net. You can also contact us for assistance. Subscriptions otherwise renew automatically for successive periods equal to the expiring Subscription period, as described in our Terms of Service and the Paddle Buyer Terms. This arrangement means you receive every day of service you paid for while keeping complete control over future commitments. You are never locked in beyond your current billing period.
One thing to know: if you request deletion of your StackJack account before the end of an active Subscription, you lose access to the Services immediately and without a refund or credit, except as required by applicable law. If you want to keep using what you paid for, cancel the Subscription and let it run out before deleting the account.
Staying current, staying fair.
Transparency about changes
We may update this Refund Policy from time to time. Changes apply to transactions completed after the updated policy is posted; a transaction is governed by the refund terms in effect when it occurred, together with Paddle’s terms and applicable law. When we make a significant change we will email active subscribers, highlight the change in platform notifications, and maintain a public changelog of policy updates.
Grandfathering when possible
Legal requirements or changes to Paddle’s terms may occasionally force a change we cannot delay, but wherever feasible we grandfather existing customers under the terms they signed up with. Continued use of the Services after a change takes effect constitutes acceptance of it. If you disagree with a change, you can cancel your Subscription before it affects you.
Your environment, your responsibility.
Here is something many SaaS companies forget to mention: integrations are only as good as the environment they plug into. Our MCP connectors are designed to work seamlessly with properly configured PSA and RMM platforms like HaloPSA, Autotask PSA, and NinjaRMM. The operative words are “properly configured.”
The uncomfortable truth about PSA/RMM configurations
We have seen self-implemented instances held together with digital duct tape and prayers, configurations so far from baseline they would distress the original developers, “creative” workarounds that prevent standard integrations from functioning, and environments that need dozens of consulting hours just to get back to a baseline state. That isn’t hyperbole. That’s Tuesday in IT.
By subscribing, you explicitly acknowledge and accept that:
- Our connectors require a reasonably configured PSA/RMM environment. We are not miracle workers.
- Non-standard configurations may prevent a connector from functioning. That is an environment issue, not a product defect.
- Integration failures caused by PSA/RMM misconfiguration are not product defects. Your statutory refund rights and Paddle’s policies still apply in full, but environment-specific issues fall outside the scope of a defect-based refund claim.
- Free consulting to fix your PSA/RMM is not included. We are a software company, not a charity for wayward implementations.
A baseline configuration means standard data structures that haven’t been completely reimagined, workflows that follow the platform’s intended design patterns, API access that isn’t restricted to the point of uselessness, and the basic best practices any certified implementer would follow. This is exactly why the Free Tier exists: test the connector against your actual environment before you pay.
The good news: we can help (for a price)
If your environment needs remediation, we recommend TechPulse Professional Services, one of the original HaloPSA authorized implementation partners, whose consultants have seen and fixed the most severe misconfigurations out there. Any remediation work is billed at TechPulse’s standard rates, is completely separate from your StackJack Subscription, must be completed before the connectors will function properly, and is not covered by any refund policy regardless of outcome.
We are being honest about a reality competitors hide until after you’ve paid: your PSA/RMM environment is the foundation the connectors build on, and no amount of sophisticated tooling is stable on a crumbling foundation.
Clear boundaries.
To the fullest extent permitted by law, MSP Automator Labs, LLC, doing business as StackJack.io, is not liable for losses or damages arising from the application of this Refund Policy, including financial losses from unused subscription time, opportunity costs from selecting our Services, consequential damages from enforcement of this policy, or distress from a refund denial. Nothing on this page excludes or limits any liability that cannot be excluded or limited under applicable law, and the limitations of liability in our Terms of Service continue to apply.
We are upfront about our approach so you can make an informed decision, and we mitigate your risk with a Free Tier on every connector, with no credit card and no time limit, so you can fully validate the product before spending anything.
Mutual respect, clear expectations.
Our approach to refunds isn’t about being difficult or taking your money and running. It’s about a sustainable business model that lets us keep pricing competitive without hidden refund costs, invest in product development instead of refund processing, run lean and pass the savings on, focus on preventing problems rather than managing dissatisfaction after the fact, and earn your business through excellence instead of trapping you with fine print. It also keeps us motivated to deliver value every single day, not just during a trial. And where the law gives you a refund or withdrawal right, we respect it fully.
We are confident in our service and transparent about our terms. If you’re ready to subscribe on these conditions, we’re excited to have you. If not, we respect that, and we’ll be here if you change your mind. If you have any doubts, reach out before purchasing. We’d rather lose a sale than gain an unhappy customer.
Doubts? Ask before you buy.
For refund requests, visit paddle.net. For product questions, contact us directly.
last updated // September 7, 2026 — MSP Automator Labs, LLC, doing business as StackJack.io — where transparency meets technology
