talk toreal humans.
Sales question, support ticket, partnership pitch, or strong opinions — there’s a direct line for each. No chatbots, no ticket deflection, no “have you tried turning it off and on again” auto-replies.
Open a ticket, skip the inbox.
Support tickets land directly with the technical team, attached to your account and connectors — the fastest path to a fix.
In the Portal
click “Support” at the top of the pageIf you can access the StackJack Portal, create a support ticket by clicking Support at the top of the page. Your ticket arrives with your account, plan, and connector context already attached — no back-and-forth about which tenant you are.
From your AI harness
stackjack_create_ticketEvery connected harness can file a ticket for you — just ask it to use the stackjack_create_ticket tool. And if your harness runs into technical difficulties with a StackJack tool, it will automatically suggest opening a ticket on the spot.
Route yourself, get answers faster.
Sales & pre-sales
Plan questions, quotes, bundles, or evaluating StackJack for your stack before you buy.
Technical support
Can access the Portal? Don’t email — open a ticket by clicking Support at the top of the page, or ask your harness to file one.
Technical & billing · no Portal access
Locked out, provisioning trouble, or a billing question when you can’t reach your account.
Partnerships & business
Partnerships, integration requests, connector requests, and business inquiries.
Paddle subscriptions
Change or cancel a Paddle-billed subscription self-serve at paddle.net (Paddle is our Merchant of Record), or email Paddle’s buyer support.
Community
Join the StackJack community for real-time chat, connector tips, and feature discussions. This is where we hang out and where you’ll get the fastest casual responses.
Small team, real answers.
Response times
Tickets and emails within one business day. Discord is faster for quick questions; tickets get the thorough, documented answers. We read every message — nothing gets triaged into oblivion.
Who you’re talking to
The people who built the product. Not a tier-one agent reading a script, not a chatbot pretending to understand, and definitely not someone who has never connected an MCP server.
No stupid questions
Wondering if StackJack works with your setup, what separates Pro from Business, or what MCP even stands for? Ask. We’d rather answer a hundred basics than have one confused customer.
Faster answers, with context.
Include as much of this as you can when you open a ticket or reach out: