These Terms of Service (“Terms”) govern your access to and use of the StackJack application (the “Service”) and the stackjack.io website (the “Site”), operated by MSP Automator Labs, LLC, a New Jersey limited liability company doing business as StackJack.io (“StackJack,” “we,” “us,” or “our”).
By creating an account, accessing the Site, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, do not use the Service.
StackJack is a Model Context Protocol (MCP) proxy service that connects MCP-compatible AI tools (such as Claude, ChatGPT, Cursor, and Copilot) to your managed service provider (MSP) platforms, including HaloPSA, NinjaRMM, ConnectWise Manage (CWM), and CIPP. StackJack provides a managed MCP endpoint with authentication, rate limiting, and tool access controls.
StackJack acts as an intermediary between your AI assistant and your connected platforms. We route API requests and responses but do not store, cache, analyze, or retain the content of data that flows through the service. Your business data remains your business data.
Each connector (currently HaloPSA, NinjaRMM, ConnectWise Manage, CIPP, and any future connectors) is an independent subscription with its own tools, call volume bucket, and pricing tier. Subscribing to one connector does not grant access to tools from another connector.
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. The Service is designed for business use by managed service providers and IT professionals.
You are responsible for maintaining the confidentiality of your account credentials, including your StackJack login, MCP endpoint credentials, and any API keys associated with your connected platforms. You are responsible for all activity that occurs under your account. You agree to notify us immediately at ceej@stackjack.io if you suspect unauthorized access to your account.
You agree to provide accurate, current, and complete information during registration and to keep your account information updated. We reserve the right to suspend or terminate accounts that contain false or misleading information.
When you connect a platform (HaloPSA, NinjaRMM, ConnectWise Manage, CIPP, etc.), you represent that you have the authority to grant StackJack access to that platform using the credentials you provide. You are responsible for ensuring that the API credentials you provide have the appropriate permission scope for your intended use. StackJack is not responsible for actions taken through your connected platforms using credentials you provide.
StackJack offers Free, Pro, Business, and Enterprise tiers for each connector. Plan details, including tool access, call volume limits, authentication methods, and pricing, are described on the Site and may be updated from time to time. Changes to plan features or pricing will be communicated to active subscribers before taking effect.
Paid plans are billed on a recurring monthly basis. Payment is processed by Stripe. By subscribing to a paid plan, you authorize StackJack to charge your payment method on a recurring basis until you cancel. All fees are quoted in U.S. dollars unless otherwise stated.
Each plan includes a monthly tool call allocation (e.g., 100 calls on Free, 5,000 on Pro, 50,000 on Business). When you reach your limit, additional tool calls will be rejected until the next billing cycle begins. We do not charge overage fees — your service is rate-limited, not surprise-billed.
Your subscription includes unlimited MCP client connections. You may connect StackJack to multiple AI tools (such as Claude, Cursor, ChatGPT, and Copilot) simultaneously. Per-user tool restrictions may be configured through your account dashboard. Call volume limits apply to the aggregate of all MCP clients connected to a given connector subscription.
Business plans include a team invite system that allows you to invite team members who set up their own access with admin-configured tool restrictions. You are responsible for the actions of all invited team members under your subscription. Team invite functionality, including the number of available invitations, is described on the Site and may vary by plan tier.
You may cancel your subscription at any time through your account dashboard or by contacting ceej@stackjack.io. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for partial months. If you believe you were charged in error, contact us and we will review the charge.
Promotional codes (e.g., LAUNCH20) may be offered from time to time. Promo codes are subject to expiration, usage limits, and other conditions as stated at the time of offer. StackJack reserves the right to modify or discontinue promotional offers at any time.
StackJack offers bundle subscriptions that combine multiple connectors at a discounted rate. Bundle pricing, composition, and availability are described on the Site and may be updated from time to time. Each connector within a bundle maintains its own independent call volume bucket.
You agree not to use the Service in any manner that:
Violates any applicable law, regulation, or third-party rights, including data protection laws, export controls, or the terms of service of your connected platforms (HaloPSA, NinjaRMM, ConnectWise Manage, CIPP, etc.).
Attempts to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service. Includes probing, scanning, testing vulnerabilities, or circumventing authentication or rate limiting mechanisms.
Uses the Service to send spam, distribute malware, conduct denial-of-service attacks, or engage in any activity that degrades the performance or availability of the Service for other users. Includes circumventing rate limits through multiple accounts.
Reverse engineers, decompiles, or disassembles any part of the Service, or resells, sublicenses, or redistributes access to the Service without an Enterprise agreement. You may not use StackJack to build a competing MCP proxy service.
We reserve the right to suspend or terminate accounts that violate these acceptable use provisions, with or without prior notice, depending on the severity of the violation.
The Service, including all software, APIs, documentation, branding, and the StackJack name and logo, is the property of StackJack and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with your subscription plan.
You retain all ownership of and rights to your data, including data stored in your connected platforms and any content that transits through the Service. StackJack does not claim any ownership interest in your data. We do not use your data for any purpose other than providing and improving the Service as described in our Privacy Policy.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. STACKJACK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
StackJack is not responsible for the availability, accuracy, or functionality of third-party platforms you connect (HaloPSA, NinjaRMM, ConnectWise Manage, CIPP, etc.) or AI providers you use (Anthropic, OpenAI, etc.). Outages, API changes, or errors originating from these third-party platforms are outside our control. We do not guarantee compatibility with future versions of any third-party platform or AI provider.
StackJack provides tools to AI assistants but does not control or generate AI output. You are solely responsible for reviewing, validating, and acting upon any information, recommendations, or actions produced by your AI assistant using StackJack tools. StackJack is not liable for any decisions made or actions taken based on AI-generated output.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKJACK’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO STACKJACK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. STACKJACK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
You agree to indemnify, defend, and hold harmless StackJack and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including the terms of service of your connected platforms; or (d) any actions taken through your connected platforms using credentials you provided to StackJack.
You may terminate your account at any time by canceling your subscription and contacting us to request account deletion. Upon termination, your access to the Service will cease and your connector credentials will be purged in accordance with our Privacy Policy.
We may suspend or terminate your access to the Service at any time if you violate these Terms, if we are required to do so by law, or if we discontinue the Service. Where possible, we will provide reasonable notice before termination and an opportunity to export your account data.
Upon termination, the following sections survive: Intellectual Property, Disclaimers & Limitations of Liability, Indemnification, and Governing Law. Any accrued payment obligations survive termination.
If you choose to enable SMS-based two-factor authentication on your StackJack account, the following terms apply.
By enabling SMS two-factor authentication, you consent to receive automated text messages from StackJack containing one-time verification codes for the sole purpose of authenticating your identity when logging into your StackJack account. These messages are transactional and security-related only — they are not marketing messages.
You may opt out of SMS two-factor authentication at any time by:
If you are experiencing issues with SMS messages or need assistance:
After texting STOP, you will receive a one-time confirmation message. No further messages will be sent unless you re-enable SMS 2FA. If you opt out of SMS 2FA, you will need to use an alternative authentication method to secure your account.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. The Privacy Policy is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
We may update these Terms from time to time. If we make material changes, we will notify active subscribers by email and update the “Last updated” date at the top of this page. Material changes will not take effect until at least 30 days after notice is provided.
Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Bergen County, New Jersey.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and StackJack regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
Failure by StackJack to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it later.
You may not assign or transfer these Terms without our prior written consent. StackJack may assign these Terms in connection with a merger, acquisition, or sale of assets.
StackJack is not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, power outages, internet disruptions, or acts of government.
These Terms do not confer any rights or remedies upon any person other than you and StackJack.